A letter from the Dev Team

Hello master,

Greetings from Castle Burn's Crown League!

As we had previously announced a few weeks ago, we were working hard to show you two new cards. However, due to unfortunate circumstances, it would be difficult to maintain Castle Burn’s service, so we regret to inform you that we have decided to terminate the service for Castle Burn.

 

It is difficult for us to let go of Castle Burn, as we had treated the game like our own child. It breaks our heart that we are unable to show our users the exciting content we had planned for the future. Because of the amount of love Castle Burn has gotten from its users, it upsets us that we had to go forth with this decision.

 

Although we had gone through many complications during our time with Castle Burn, we can confidently say that we believe our users are the greatest group of users we could have asked for. We are grateful that there were no biases during balance discussions, even when your favorite heroes were nerfed. We want to thank our veteran users for taking the initiative to help new users get adjusted to the game. We will always remember the compliments we had received when we had released new features for the game such as the 3vs3 mode. Even though our time with Castle Burn is coming to an end, we will never forget the heart-warming memories from all of you.

 

Because we were not meeting expectations as best as we could, we believe we were unable to provide longer-lasting, high-quality service. We will keep in mind everything we have learned throughout our time with Castle Burn and put in our best efforts to provide a much better experience in our upcoming projects.

 

As fortunate as we were to have developed a great game for a great community, we truly wish all of you happiness and the best of luck for the days to come.

 

Thank you for supporting and being a part of Castle Burn’s community.

 

The Castle Burn Team

Service Termination Announcement

© 2017 DELUSION STUDIO INC.

[Schedule]

Maintenance Schedule: 04/03 (Fri) UTC 02:00 – 04:30 (About 2.5 hours)

Maintenance Compensation: 35 Rubies

Update Details:

  1. All items which can be bought with real currency will be switched off.

  2. Reduce the price of Card Pack and Gold.

  3. Terminate 1+1 Card Pack Event for new users.

 

Service Termination Schedule: 05/20 (Wed)

  1. Service Termination

  2. Castle Burn will be taken off from the iOS/Android market.

 

[Refund Policy]

  1. Starting from Wednesday, May 20th, 2020, rubies that are still stored in your account will be refunded.

  2. Purchases made with earned rubies are included in the refunds. However, this excludes any rubies that were given during any events and achievements.

 

[How to Get a Refund]

  1. Refund Period

  • Starts from 05/20(Wed), 2020

  1. Refund Method

  • Please submit the following information to customer service to request a refund:

  • User ID

  • Screenshot of the purchase made using your Google Play/App Store ID

 

  • Customer Service Contact:

 

Once again, we deeply apologize that Castle Burn will no longer be supported, and we will give our full efforts to ensure our players that the refund process moves as smooth as possible.

We appreciate each and every one of our users who have enjoyed and loved Castle Burn.

Thank you for supporting Castle Burn.

 

The Castle Burn Team